Privacy Policy for The Lane Restaurant Ltd
Effective Date: 27/11/2024

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At The Lane Restaurant Ltd ("we," "our," "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, interact with us, or use our services.

 

1. Information We Collect

We may collect and process the following personal data:

• Contact Information: Name, email address, phone number, and postal address.

• Date of Birth: To offer age-appropriate promotions, birthday offers, and tailored experiences.

• Transactional Data: Details of purchases, bookings, and interactions with us.

• Marketing Preferences: Information about your preferences for receiving marketing and promotional materials.

• Technical Data: IP address, browser type, and information collected via cookies (see Section 6).

 

2. How We Use Your Information

We use your personal data to:

1. Provide Services:
    

   • Send booking confirmations and updates.

   • Process orders and payments.

   • Provide customer support.

2. Marketing and Promotions:
    

   • Send offers, news, and promotions via email and SMS (with your consent).

   • Tailor marketing content based on your preferences and interactions.

   • Send personalized birthday offers based on your date of birth.

3. Improvement and Analytics:
    

   • Improve our services and website functionality.

   • Analyze user behavior to enhance your experience.

4. Legal Compliance:
    

   • Fulfill our obligations under applicable laws and regulations.

 

3. Legal Basis for Processing Your Data

We process your data on the following legal bases:

• Consent: For sending marketing emails and SMS communications (you may withdraw consent at any time).

• Contractual Necessity: To fulfill orders or bookings you make with us.

• Legitimate Interests: To improve our services and provide relevant marketing.

 

4. How We Share Your Information

We do not sell your data. However, we may share your data with:

• Service Providers: Third parties that help us with payment processing, email/SMS marketing, and website hosting.

• Legal Authorities: If required by law or to protect our rights.

 

5. How We Store and Protect Your Data

We implement appropriate technical and organizational measures to secure your data and prevent unauthorized access, disclosure, or loss.

We retain your personal data for as long as necessary for the purposes outlined in this policy or as required by law.

 

6. Cookies

Our website uses cookies to enhance your browsing experience. For more information, please refer to our Cookie Policy.

 

7. Your Rights

Under UK data protection laws, you have the right to:

• Access your data.

• Correct inaccuracies in your data.

• Request deletion of your data ("right to be forgotten").

• Object to or restrict processing of your data.

• Withdraw consent for marketing communications at any time.

To exercise your rights, please contact us at [Insert Contact Email].

 

8. Marketing Communications

You can opt out of receiving marketing emails or SMS at any time by clicking the "unsubscribe" link in our emails or replying "STOP" to our SMS messages.

 

9. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
The Lane Restaurant Ltd
15 South Court

Deal

CT14 7AF
Email: info@thelanedeal.co.uk
Phone: 01304 448283

 

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.